Complaints
Making a complaint
Leaflet EX343 provides guidance which explains what to do if you feel unhappy with the service you have received from the administrative staff or with any procedural aspect of your case. Each complaint we receive gives us the opportunity to put things right.
If you are not satisfied with the standard of service you have received you should in the first instance write to the Manager of the relevant court. The Manager will look in to the complaint and provide you with a reply.
If you are unsatisfied with the response, you may write to the Area Director.
You may also contact the Customer Service Unit who may be able to assist with procedural advice.
Please note: Court staff cannot comment on decisions made by the judiciary.
Handling Complaints-How are we doing?
During 2006/07 HMCS has exceeded its targets for handling complaints effectively.
| Target | Performance | |
| Individual courts | Handle 85% of complaints within 5 working days | 88% |
| Area Director's Offices | Handle 85% of complaints received within 10 working days | 88% |
| Customer Service Unit | Handle 94% of complaints within 15 working days | 97% |