Northampton Bulk Centre
Helpdesk Call Answer Rate Information
Call Answer Rates By Helpdesk March 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 73478 | 30701 |
| MCOL: | 29388 | 17801 |
| TEC: | 16086 | 11693 |
| CAPS: | 7070 | 5893 |
Call Answer Rates By Helpdesk April 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 49606 | 26222 |
| MCOL: | 60652 | 19840 |
| TEC: | 12365 | 9470 |
| CAPS: | 7473 | 5716 |
Call Answer Rates By Helpdesk May 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 39016 | 26615 |
| MCOL: | 75279 | 21157 |
| TEC: | 16046 | 11141 |
| CAPS: | 6353 | 5385 |
Call Answer Rates By Helpdesk June 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 42443 | 23998 |
| MCOL: | 51563 | 22434 |
| TEC: | 24903 | 10271 |
| CAPS: | 6365 | 5428 |
Call Answer Rates By Helpdesk July 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 29049 | 26329 |
| MCOL: | 28802 | 22226 |
| TEC: | 14274 | 11108 |
| CAPS: | 5479 | 5103 |
Call Answer Rates By Helpdesk August 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 29215 | 26277 |
| MCOL: | 17045 | 16404 |
| TEC: | 13374 | 10923 |
| CAPS: | 5078 | 4800 |
Call Answer Rates By Helpdesk September 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 28099 | 24885 |
| MCOL: | 13010 | 12624 |
| TEC: | 14830 | 10487 |
| CAPS: | 5121 | 4735 |
Call Answer Rates By Helpdesk October 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 39369 | 28209 |
| MCOL: | 16602 | 14484 |
| TEC: | 14848 | 10983 |
| CAPS: | 6834 | 5599 |
Call Answer Rates By Helpdesk November 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 32208 | 27195 |
| MCOL: | 15588 | 14278 |
| TEC: | 14444 | 11591 |
| CAPS: | 6374 | 5453 |
Call Answer Rates By Helpdesk December 2007
| Offered | Answered | |
|---|---|---|
| CCBC: | 25679 | 19753 |
| MCOL: | 14155 | 12345 |
| TEC: | 10916 | 8835 |
| CAPS: | 3811 | 3568 |
Call Answer Rates By Helpdesk January 2008
| Offered | Answered | |
|---|---|---|
| CCBC: | 51390 | 30501 |
| MCOL: | 27727 | 19730 |
| TEC: | 15800 | 11674 |
| CAPS: | 6807 | 5919 |
Call Answer Rates By Helpdesk February 2008
| Offered | Answered | |
|---|---|---|
| CCBC: | 61943 | 29259 |
| MCOL: | 28630 | 18376 |
| TEC: | 19724 | 11916 |
| CAPS: | 6435 | 5155 |
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